Right Guide Edu-Tech (India) Pvt. Ltd.
A Govt. of India Registered Company
CIN: U80903HR2015PTC057140      Govt. Registration No.: 057140

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as  Company’s printed Brochures or magazines cannot be returned. We also do not accept opened or used products related course’s materials.

Additional non-returnable items:

  • Birthday Gift Cards for student’s Birthday.
  • Video Recorded Courses related to different company courses.
  • Downloadable software products
  • Downloadable PDF & CDR or other files formats of programs & courses.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the company.

 

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery

Refunds & Cancellation

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you are purchasing a new online course which is based on pre-recorded videos or downloadable software that are not in category of  cancellation. A refund cannot be issued  after purchasing that program & courses. If you change your mind, no cancellation requests will be entertained.

If you need further assistance you can get in touch with us and we will guide you. Write a request a e-mail to: care@rightguideedu.com for questions related to refunds, returns & Cancellation.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: care@rightguideedu.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an e-mail to: care@rightguideedu.com for questions related to exchanges and send your item to:

Right Guide Edu-Tech (India) Pvt. Ltd.
HCO: # 16, Vikas Nagar
Yamunanagar-135001
Haryana
Contact No:09355246968.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Right Guide Edu-Tech (India) Pvt. Ltd.
HCO: # 16, Vikas Nagar
Yamunanagar-135001
Haryana
Contact No:09355246968

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us through email only. Write a request a e-mail to: care@rightguideedu.com for questions related to refunds, returns & Cancellation.

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